Service & Maintenance

Cool Sorption (Pty) offers a range of extensive after-sales service agreements, hereby making sure that our customers will continue to be fully satisfied with the supplied VRU.

Please contact our 24 Hour Call Centre on 0800 201 704 for any calls relating to an alarm from a VRU. Please have the TAG-number (e.g., PAH 105) ready. This will enable our service engineers to provide the most efficient help.

 A service agreement is made individually with each customer and includes, e.g.:

• Training of terminal personnel in operation of the VRU
• 24-hour hotline
• On-line diagnostics and fault rectification
• On-site visit with spare parts available
• Annual service check and overhaul
• Professional assistance by our highly skilled service engineers

When quoting a price for a VRU to a client, Cool Sorption always offers to include a service agreement as a supplement to the standard guarantee on the unit. Many years of experience and good relations to our clients have shown us the value of maintaining a healthy post-project relationship.